Privacy Policy

Last updated

Inskribo Inc. (“Inskribo”, “we”) makes branded merchandise, company swag and gifting programs for businesses across North America, from offices in Mississauga, Ontario and Wayland, Massachusetts. This policy explains what personal information we collect on inskribo.com and when you work with us, why we collect it, who helps us handle it, and the choices you have.

The short version

  • We collect what you give us (forms, bookings, emails, job applications) and use it to answer you, do the work and stay in touch.
  • Like most business websites, we use cookies and analytics tools, including Google Analytics, HubSpot and Microsoft Clarity, to see how the site is used and to measure our marketing.
  • We use trusted service providers to run our business. We don’t sell your personal information.
  • You can ask to see, correct or delete your information, or unsubscribe, at any time. Email getcreative@inskribo.com.

1. Information you give us

  • Idea and quote requests. Our “three ideas in 48 hours” form asks for your name, email, the occasion, quantity, budget, timing and any notes you add.
  • Strategy calls. When you book a call through our HubSpot calendar, we receive your name, email and anything you add to the booking.
  • Guides and checklists. When you download a resource, such as our Company Store guide or Employee Welcome Kit playbook, we receive the contact details you enter in that form.
  • Newsletter. If you subscribe to Inskribo IQ, we receive your email address.
  • Job applications. Applications through our careers page include your name, email, phone number, location, experience, LinkedIn profile, your answers to our questions and your resume.
  • Chat. If you use the chat assistant on our site, we receive the messages you type.
  • Orders and projects. When you or your company works with us, we handle contact, billing and delivery details. If a client asks us to ship to its employees or customers, we receive those recipients’ names and delivery addresses and use them only to produce and deliver that order.
  • Emails and calls. Anything you send or tell us directly.

2. Information collected automatically

When you visit inskribo.com, our site and the tools below use cookies, local storage and similar technologies to collect information such as your IP address, device and browser type, approximate location, the pages you view, how you arrived, and how you interact with pages (clicks, scrolling and mouse movement).

  • Google Analytics (Google) measures site traffic and which pages and actions lead to inquiries.
  • Microsoft Clarity (Microsoft) records how visitors move through our pages, as session recordings and heatmaps, so we can find and fix what’s confusing. Clarity masks sensitive content, such as what you type into forms, by default.
  • HubSpot recognizes returning visitors and connects visits to form submissions and booked calls, so we know which pages help people reach us.
  • LinkedIn Insight Tag (LinkedIn, loaded through HubSpot) measures our LinkedIn advertising and may be used to show our ads on LinkedIn to people who have visited our site.
  • Apollo.io identifies the companies that visit our site, using information such as IP address, so our team can follow up with businesses that may be interested in our services.
  • Chatbase runs the AI chat assistant on our site and keeps a record of chat conversations.
  • Google Fonts (Google) and Netlify, our web host, deliver our fonts and pages and, like any web server, receive your IP address and browser details when you load the site.

By using our site, you agree to these tools collecting and using information as described here. You can limit or block them at any time. See Your choices and rights.

3. How we use your information

  • To answer your questions, send ideas, quotes and samples, and schedule calls.
  • To produce, ship and support your orders and programs, and to bill for them.
  • To send the Inskribo IQ newsletter and other marketing you’ve asked for or that the law allows. You can unsubscribe at any time.
  • To review job applications and contact candidates.
  • To understand how our website is used, fix problems and improve it.
  • To measure our marketing and advertising.
  • To find and contact businesses that may be a good fit for our services (see below).
  • To protect our site and business against spam, fraud and misuse, and to meet our legal obligations.

4. Business contact information

Inskribo sells to businesses. To reach people who buy merchandise and gifts for their organizations, we may use business contact information, such as name, job title, company, work email and public professional profile, from B2B data providers such as Apollo.io and from public sources such as LinkedIn, together with the website visit information described above. We use it only to contact people about our services in their professional role. If you’d rather not hear from us, reply to any message or email getcreative@inskribo.com and we’ll stop.

5. Who we share it with

We don’t sell your personal information. We share it only with:

  • Service providers who help us run the business: Netlify (website hosting and forms), HubSpot (CRM, forms, scheduling and marketing), Google and Microsoft (analytics), Apollo.io and La Growth Machine (sales prospecting and outreach), Constant Contact (newsletter) and Chatbase (chat). Some of them, including Google, Microsoft and LinkedIn, also use information collected through their tools for their own purposes, as described in their own privacy policies.
  • Production and delivery partners, such as decorators, suppliers, warehouses and shipping carriers, so we can make and deliver your order.
  • Authorities or others when the law requires it, or to protect our rights, safety or property.
  • A buyer or successor if our business is sold or reorganized, subject to this policy.

6. Where your information is stored

We’re based in Canada, and many of our service providers are in the United States or other countries. Your information may be stored and processed outside your province, state or country, where it may be accessible to courts, law enforcement and national security authorities under local law.

7. How long we keep it

We keep personal information only as long as we need it for the purposes above, including to meet legal, tax and accounting requirements, and then delete or anonymize it. Microsoft Clarity keeps session recordings for about 30 days.

8. How we protect it

We use reasonable physical, technical and administrative safeguards, and limit access to people who need it to do their jobs. No website or online service is completely secure, so please don’t send sensitive information, such as payment card numbers, through our forms or chat.

9. Your choices and rights

  • Cookies. You can block or delete cookies in your browser settings. Some parts of the site, such as forms and booking, may not work as well without them.
  • Analytics and ads. You can opt out of Google Analytics with Google’s browser add-on. Microsoft Clarity honours the Global Privacy Control signal if your browser sends one. You can manage interest-based ads through YourAdChoices (Canada) or the Digital Advertising Alliance (U.S.), and in your LinkedIn ad settings.
  • Email. Every newsletter includes an unsubscribe link, or just email us.
  • Access, correction and deletion. You can ask what personal information we hold about you, ask us to correct it, or withdraw your consent, which may mean we can’t provide some services. Depending on where you live, you may have other rights, such as asking us to delete your information. We’ll respond within 30 days.
  • Complaints. If you’re not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada or the privacy regulator where you live.

10. Children

Our site and services are for businesses and are not directed at anyone under 18. We don’t knowingly collect personal information from children.

Our site links to other websites, including our online product storefront on PromoPlace and our social media pages. Those sites have their own privacy policies, and we’re not responsible for how they handle your information.

12. Changes to this policy

We’ll update this page when our practices change and change the “last updated” date at the top.

13. Contact us

Rob Elsey is responsible for how Inskribo handles personal information. For questions or requests about your personal information, contact us:

Inskribo Inc., Attn: Rob Elsey (Privacy)
1–2001 Drew Road, Mississauga, ON L5S 1S4, Canada
Email: getcreative@inskribo.com
Phone: 1-888-513-9725